Frequently Asked Questions
Everything you need to know about your Anekke journey.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within Europe and 7-10 business days for international destinations. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy?
We offer a 30-day return policy from the date of delivery. Items must be in their original condition, unused, and with all Anekke tags and packaging intact to qualify for a full refund.
Are Anekke products eco-friendly?
Many of our collections belong to the Anekke Nature line, which is made from up to 80% recycled materials. We are committed to sustainable fashion practices and reducing our environmental footprint.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options like Klarna and Apple Pay for a secure checkout experience.
How should I care for my Anekke bag?
To maintain the beauty of your bag, we recommend wiping it with a soft, damp cloth. Avoid using abrasive chemicals or prolonged exposure to direct sunlight to preserve the detailed prints and embroidery.
Do you ship internationally?
Yes, Anekke ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated automatically at checkout.